Legal · Privacy
Privacy Policy
Last updated 20 October 2026
We keep this short because we collect very little. This page explains what reaches us, why, and who else sees it.
Who we are
Wholesome Paper is a registered business name operated by a sole trader (ABN 37 458 497 840), based at Unit 403, 18 Park Lane, Chippendale NSW 2008, Australia. We sell tissue products made by Li-Xing Paper Industry Co., Ltd. in Taoyuan, Taiwan.
What we collect
- Enquiries. When you send an enquiry through the form, we receive what you entered: your name, email address, company and country, plus your phone number, product interest, estimated volume, message and order list if you add them.
- Direct contact. If you call, message us on WhatsApp or email us, we keep that correspondence.
What this website does not collect
- No accounts and no analytics.
- We set no cookies of our own. Google’s advertising tag sets its own (see below).
- Your order list is saved only in your own browser (local storage) so it survives a page reload. It is not sent to us until you submit an enquiry, and you can remove it at any time with “Clear order”.
Services this website uses
- Google Ads. Our pages load Google’s advertising tag (gtag.js), which sets cookies and sends Google your IP address, browser details and the pages you visit. We use it only to count the enquiries that come from our Google ads. Google handles this data under its own privacy policy; you can limit personalised ads at adssettings.google.com, and read how Google uses this data.
- Formspree. The enquiry form reaches us through Formspree, Inc., a form service in the United States, which keeps a copy of each enquiry on its servers. This means your enquiry is handled in the United States. See Formspree’s privacy policy.
- Google Fonts. Our typefaces load from Google’s servers, so Google receives your IP address and browser details when the page loads. See Google’s privacy policy.
- Web hosting. Our hosting provider may keep standard server logs, such as IP addresses and the pages requested.
- WhatsApp. The “Chat on WhatsApp” button opens WhatsApp, which is covered by WhatsApp’s own privacy policy.
How we use your information
To reply to your enquiry, prepare quotes, arrange samples, production and shipping, and keep the business records the law requires. We do not use it for anything unrelated, and we do not sell or rent it.
Who we share it with
- Li-Xing Paper Industry Co., Ltd. (Taiwan), which makes our products, so it can quote, produce and ship your order. This means your details may be handled in Taiwan.
- Freight, customs and logistics providers, only when you place an order that they need to handle.
Storage and security
Enquiries are kept in our email and business records. We take reasonable steps to protect them and keep them only as long as we need them for business and legal record-keeping.
Access, correction and complaints
You can ask to see or correct the information we hold about you by contacting us. If you have a concern, please contact us first; if you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
Changes
We may update this policy. The date at the top shows the latest version.